6 credits Semester: Spring

 During the study of this subject, the student will be able:

 Understand the role, tasks and structure of the front office department in the accommodation industry;

 Formation, control and analysis of the hotel database, implementation of forecasts, analysis of financial reports, creation of necessary conditions for the effective work of employees, organization of quality service to guests, gaining the trust of guests, control and effective operation of the hotel  have management skills;

 Proficiency in hotel revenue management and control, billing process management, and reporting will be ensured.

6 credits   Semester: Fall

 During the study of this subject, the student will be able:

 - to understand the basics of global tourism, the role of global tourism in the economy, global tourism management, the role of the global tourism management mechanism, the unique aspects of global tourism, the modern management aspects of global tourism, modern global tourism and its uniqueness in the global economy, global tourism  to know the basic principles and essence of management;

 - acquiring skills regarding the development stages of global tourism and its role in the hotel business, the composition and tasks of global tourism, its improvement, the role of Uzbekistan in global tourism, the improvement of global tourism;

 - must have the skills to analyze the current state of global tourism development, the importance of proper reception and accommodation of tourists, the provision of basic and additional tourist services, the analysis of global tourism services management processes, and the ability to formulate requirements for the development of global tourism by region.

6 credits    Semester: Fall

          During the study of this subject, the student will be able:

          - To know the general concepts of cultural tourism, who organizes the workforce in the cultural tourism industry, what human resources are used for, and the rules of procedure for the management of human resources and the regulation of cultural tourism activities;

          - To be aware of the provisions of the law on cultural tourism, the role of the government in the development of cultural tourism, to have the skills to manage the necessary resources for the development of cultural tourism in the country;

          - The role of cultural tourism on a global scale, the need to train qualified personnel in this direction, and the creation of new cultural objects should have knowledge and skills.

6 credits     Semester: Fall

 During the study of this subject, the student will be able:

 - He studies the essence of product and service management, operations management, the process of production of goods and services by organizations.  Learns the tasks of managers who organize the management of products and services;

 - Learns the stages and strategies of creating products and services on the example of the world's leading companies;

 - It studies the possibilities of product and service management and its strategic effects on enterprises, the types of processes and their reflection in the work process;

 - Understands that the application of product and service management provides a long-term strategic advantage in business, and as a result, serves to increase competitive tolerance;

 - He learns that customers always want news and innovations, and companies that understand this can achieve greater success than their competitors;

 - Creates an understanding of studying consumer requirements for products and services, determining the main goals of the company and clarifying its relations with the market, suppliers and the world in general;

 - Investigates the measures to launch a newly developed product or service on the market and the situations and difficulties that entrepreneurs may face.

6 credits    Semester: Fall

         During the study of this subject, the student will be able:

         - general understanding of the hospitality industry, who organizes the workforce in the tourism and hospitality industry, what human resources are, and the rules of procedure for managing human resources and regulating personnel activities;

         - to be aware of the law on employment in hotels and restaurants, the role of the government in the management of human resources, to have the skills of managing human resources in multinational hotels and organizations;

         - to have knowledge and skills in the process of recruiting new employees, searching for qualified employees and conducting various inspections, accepting job applications and conducting pre-employment interviews, asking questions that reveal various characteristics of a new candidate need.

6 credits    Semester: Fall

      During the study of this subject, the student will be able:

       - He will have all general information about customer relationship management (CRM), the goals and objectives of the science, their types, and the factors affecting companies.  Including, fully mastering knowledge on the formation, implementation and development of CRM in business and companies.

       - Uses CRM in a practical and theoretical way to develop customer relations for all types of businesses, strengthen them and find new customers.  Also, in CRM, he acquires knowledge and skills such as studying, analyzing and developing relations between sponsors, investors and founders of the campaign, as well as automating the processes of product, service, marketing, communication with customers, increasing productivity in business.  Gain skills by analyzing CRM strategies and theories using current situations and real cases in local and international environments.

        - He will have the skills to apply the skills acquired in the development and formation of CRM in enterprises and organizations, to apply the theories and models recognized by the world in practice, and to introduce them after studying them in the local and international environment.

6 credits   Semester: Spring

 During the study of this subject, the student will be able:

 - Establishing and managing a travel agency, setting up the activities of its departments;

 - Organization of incentive trips for consumers and identification of factors affecting consumers, understanding of consumer behavior and knowing how to apply it in practice and be able to use them;

 - He will have knowledge of how to manage relations with customers, how to influence cognitive attitude, find problems and search for information;

 - Establishing a travel agency and analyzing the dynamics of expenses and dividing the profit;

 - In the relations between the travel agency and the consumers: to determine the diversity of consumers and the influence of social strata, acquires the skills to know psychographics, values ​​and behavior of consumers;

 - Analyzing that customers always want new things and innovations, companies that understand this can achieve greater success than their competitors;

 - He will have the ability to study the needs of consumers, determine the main goals of the company and clarify its relations with the market, suppliers and the whole world in general.

6 credits   Semester: Fall

 During the study of this subject, the student will be able:

 - the basics of tourism business rules, the role of tourism business rules in the economy, to have an idea about the management of tourism business rules, the place of the global tourism management mechanism, the specific aspects of tourism business rules, to reveal the modern management aspects of tourism business rules, modern tourism business rules and its global  to know its uniqueness in the economy, the basic principles and essence of management of tourism business rules;

 - acquiring skills regarding the stages of development of tourism business rules and its role in the hotel business, the structure and tasks of tourism business rules, its improvement, the place of Uzbekistan in tourism business rules, the improvement of tourism business rules;

 - has the skills to analyze the current state of the development of tourism business rules, the importance of proper reception and accommodation of tourists, the provision of basic and additional tourist services, the analysis of the management processes of tourism business rules services, and the ability to formulate requirements for the development of tourism business rules by region  must be.

6 credits    Semester: Spring

 During the study of this subject, the student will be able:

 Through the science of the basics of tourism, the development of tourism business activities, development of tourist products, review of methods of planning and organization of tours, introduction of the basis of long-term planning focused on the future in operating tourist companies, acquisition of knowledge about the ways of organizing tourism routes, tourism market and its  Students create an idea about the requirements.

  In the process of learning the basics of tourism, the student:

      - essence of concepts about traveler and tourist;

     - tourism industry and infrastructure;

     - services and products in the field of tourism;

     - accommodation services in the field of tourism;

     - catering services in the field of tourism;

     - transport services in the field of tourism;

     - modern trends in the development of ecological tourism;

      - prospects for the development of gastronomy tourism;

      - rural tourism development features;

      - they will have an idea about the effectiveness of the management system in tourism services;

      - The goals and objectives of the science of tourism basics;

      - essence of concepts about travelers and tourists;

      - tourism industry and infrastructure;

      - process of development of tourism routes;

      - know and be able to use the processes of marketing research in tourism services;

     - classification and types of tourism industry;

        - resources of the tourism sector;

        - the importance of historical cities in Uzbekistan in the development of tourism;

        - processes of implementation of guide-excursion services;

        - licensing, certification and standardization of tourism services;  acquire skills in the legal basis of international security in the field of tourism.

 They will have the skills of the state policy of the Republic of Uzbekistan in the field of tourism and the development of international tourism in Uzbekistan.

6 credits     Semester: Spring

 During the study of this subject, the student will be able:

 Concept and tasks of geography and economics of tourism;

 Main functions of geography and economy of tourism;

 The state of the tourism market in Uzbekistan;

 characteristics of tourist services;

 Accommodation, catering and transport services in the organization of tourist services;

 Features of the development of tourism of world countries;

 the origin of the tourist route;

 organization of international tours;

 Legal acts of the Republic of Uzbekistan in the field of tourism safety;

 they will have the skills to participate in and prepare for tourist fairs;

 About the subject, object, research methods and educational goals and objectives of "Tourism Geography and Economy";  about the laws, principles, forms and factors of deployment of production forces in the conditions of the market economy;  about the formation processes of the current world political map;  about world population geography;  about branches of world economic geography;

 laws, principles and factors of territorial deployment and development of production forces;

 directions of development of tourism in the European region;

 Features of the development of tourism in the American region;

 specific aspects of the development of tourism in the Asia-Pacific region;

 directions of development of tourism in the South Asian region;

 specific aspects of the development of tourism in the African region;

 directions of development of tourism in the Middle East region;

 Knowing the development features of Uzbekistan tourism and being able to use them;

 economic-geographic description of world countries;  The economic and geographical location of the Republic of Uzbekistan, the potential of natural resources and their rational use;  population and labor resources of the Republic of Uzbekistan;  industrial, agricultural, transport sectors of the Republic of Uzbekistan;  emergence of tourism geography as a science and stages of its development;

 the formation of tourism geography in foreign countries and its current state and development;

 the place and role of tourism in the global distribution of labor;

 major regional geographic location and development characteristics of tourism;

 must have the skills of developed special directions of world tourism.

 protection of nature, society, production forces and environment, effective use of natural resources;  rational use of Uzbekistan's natural, economic and intellectual resources and their protection;

 that the geography of tourism is being formed in Uzbekistan;

 presence of the national tourism product of Uzbekistan in the international tourism market;

 They will have the skills that tourism in Uzbekistan is getting its own specialization and regions.

6 credits      Semester: Fall

    During the study of this subject, the student will be able:

     - to have an idea about the basics of economic knowledge, subjects of the market economy, economic categories, the role of the management mechanism of world tourism, the specific aspects of tourism management, the modern management aspects of international tourism, the improvement of international tourism management and its uniqueness in the world economy, international tourism business  to know the basic principles and essence of management;

     - acquiring skills regarding the stages of development of tourism and hotel management and its integration into the economy, the structure of world tourism dynamics and management, its improvement, the laws of improvement of tourism and hotel management in Uzbekistan;

     - analysis of the current state of the development of tourism management, analysis of income from receiving and accommodation of tourists, basic and additional tourist services, analysis of hotel services management processes, development of tourism and hotel management by regions and the main economic requirements for the problems of market segmentation  should have the skills to form.

credits     Semester: Spring

   During the study of this subject, the student will be able:

    - to analyze markets and make conclusions based on the nature of marketing in tourism, the modern concept of tourist marketing, the segmentation of the tourist market and services, and the laws of supply;  The essence of innovative strategies in tourism, the formation of the market in the service sector, the change in the demand and supply for the tourism products and the ability to use them;

    - to have the skills to choose the mission and purpose of the enterprises in the service sector, to use the SWOT-assessment method in determining the strategic marketing of the tourism enterprise, to develop the innovative strategy of the tourism firm, to form the financial and investment strategy in the tourism enterprises, to plan the business strategy;

    - in the field of tourism, the formation of the market in the process of providing services by a tourist enterprise, changes in the demand and supply of tourism products, factors affecting tourism income, theoretical and practical knowledge on the importance of strategic marketing research, economic processes related to providing services to tourists and selling tourism products, and evaluating the tourism market  it is ensured that he has the qualifications to teach such issues as policy, marketing research.